Gabriel Santos

Toast, Inc  ·  Remote — Orlando, FL

• ›Guide 50+ external startup and enterprise partners from prototype to production on Toast APIs — translating startup requirements into scalable technical solutions and serving as primary technical advisor throughout the full integration lifecycle.
• ›Run hands-on technical training sessions and workshops for internal BDRs, CSMs, and AEs — translating complex API concepts and LLM integration patterns into actionable guidance for non-technical audiences.
• ›Analyze ecosystem-wide developer patterns to surface systemic friction, delivering Voice of the Developer insights that directly influence platform improvements and product roadmap decisions.
• ›Win technical evaluations by demonstrating platform capabilities to founders and engineering teams, building credibility through deep product knowledge and hands-on demos.
• ›Collaborate cross-functionally with Product, Engineering, and Enablement teams to build scalable onboarding patterns and repeatable deployment workflows across the developer ecosystem.

Somnium Labs LLC  ·  Orlando, FL

• ›Conduct consultative sales cycles with businesses and nonprofits — identifying AI automation opportunities, scoping solutions, closing engagements, and delivering production-grade Voice AI, LLM integrations, and custom web platforms.
• ›Technical founder who built Voicely from 0 to production — architected LLM systems using Claude Code, designed evaluation frameworks to measure model performance, and implemented context engineering patterns to optimize voice translation quality.
• ›Sold and deployed a Voice AI receptionist system for a local business — led the full cycle from identifying the pain point, proposing the solution, closing the engagement, and shipping to production.
• ›Designed and deployed full-stack LLM-powered applications using direct Claude and OpenAI API orchestration — raw API calls with custom prompt architecture, context engineering, and response evaluation built from scratch.
• ›Regularly consult with SMB and nonprofit clients on AI adoption strategy — translating complex AI capabilities into clear business value and actionable implementation roadmaps.

Toast, Inc  ·  Orlando, FL

• ›Owned post-sale technical success for integration partners, ensuring reliable deployment of production POS integrations across restaurant environments.
• ›Diagnosed complex integration failures using Android Studio, Splunk, Postman, and API telemetry — serving as primary liaison between vendors and internal engineering teams.
• ›Built internal web tools using Toast APIs that improved case closure rates within the Care division — project caught the attention of product leadership and moved to pilot in under 1 month.
• ›Delivered regular updates and solutions within SLAs while maintaining comprehensive documentation and gathering feedback to drive continuous improvement.

Oracle  ·  Orlando, FL

• ›Remotely troubleshot technical issues within Oracle Food & Beverage hospitality products using SQL for database retrieval, updates, and tuning.
• ›Applied proficiency in TCP/IP, LAN/WAN, DNS, DHCP, VPN, and firewall concepts to diagnose and resolve complex networking issues for enterprise customers.